Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer ...

The British telecom giants earlier said it planned to cut up to 55,000 jobs by 2030. The company has turned to AI to reinvent ...

Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700 workers. At such a critical moment in US history, we need ...

BT CEO Allison Kirkby warned that AI advancements could lead to further job cuts beyond the 55,000 already planned by 2030.

Artificial intelligence is also playing a growing role in these layoffs. Klarna's CEO revealed that the company has cut 40% ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't handle complex issues, prompting Klarna to rehire humans.

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

BT announced plans in 2023 to cut up to 55,000 jobs by 2030 ... Swedish payments company Klarna has been open about its efforts to use AI to run its customer service desks. In 2024, Klarna ...

The CEO of payments company Klarna has warned that AI could lead to job cuts and a recession. Sebastian Siemiatkowski said he believed AI would increasingly replace white-collar jobs. Klarna ...

Siemiatkowski has suggested that the AI job cuts have led to “lower quality” customer service and is backpedaling by vowing to hire more humans. The executive recently announced at Klarna’s ...