HAYWARD, Calif. -- A Hayward, California man says UPS lost a unique guitar he purchased, then offered up a bunch of different explanations, including that it was destroyed in the Southern ...

This Dime Slime guitar seemed to be stuck in Lathrop, California. Calls to UPS customer service revealed all kinds of reasons it wasn't delivered. "Burned up in a California wildfire, fell off a ...

UPS’s appalling service has cost us several thousand pounds. The Guardian reports UPS eventually settled on condition the customer stopped the proceedings and has issued a refund. “Customer ...

KNOXVILLE, Tenn. — Viewers reached out to WBIR recently with concerns that the UPS Customer Center on Callahan Drive would be closing soon. UPS said it is closing several locations. A full ...