WhatsApp announces new shopping, payment and customer service tools for small and medium size businesses. ... Shopping, Payments and Customer Service on WhatsApp. Watch the Business of Messaging.

WhatsApp today announced plans to launch an app that lets small businesses chat with customers. A software solution will also be made available that gives large companies, like banks and airlines ...

How does WhatsApp make money from this, well quite simply by charging businesses to access a special API that allows them to hook in their existing customer service tools and to manage their user ...

Meta’s WhatsApp Launches New AI Tools for Businesses. The tech giant looks for ways to produce more revenue on the encrypted messaging ... similar to existing AI-powered customer service platforms.

Could Whatsapp become the West's first superapp? Its recent integration of business services suggests it wants to be, writes Paul Armstrong.

Today, the company announced it was integrating WhatsApp, the popular messaging tool, into the Zendesk customer service toolkit. Smooch was an early participant in the WhatsApp Business API program.

Rappi has almost 3,000 people in its Customer Service area distributed in Brazil, Colombia and Mexico. They serve about 250,000 client cases per week in the 9 countries where it is present ...