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In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Jaysea Lynn published her debut novel, 'For Whom The Belle Tolls,' on May 6. The romantasy book is based on a story Lynn ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

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