A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Also in this week's blotter, University Heights police are investigating a man's claim that another motorist pointed a gun at ...

"Effective customer service consists of asking, 'What is it our customers want, how well are we providing it, and what must ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

My fault a little, theirs a lot — and a resolution that, really, was a matter of dumb luck.

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said ...

Truegenics Pte Ltd today announced the successful implementation of its proprietary AI customer service system ‘Madison’, which now handles over 76% of daily customer inquiries, marking a significant ...