Fellow cellist Sheku Kanneh-Mason called out the airline for its ‘awful’ treatment of classical musicians. An Israeli ...

Traveling with a musical instrument can be as harmonious as a well-played symphony or as discordant as a first violin lesson.

Air Canada's argument that its AI-powered customer chatbot was solely liable for its own actions didn't hold up in civil court (thank goodness), and now the airline must refund a customer who was ...

The chatbot provided inaccurate information, encouraging Moffatt to book a flight immediately and then request a refund within 90 days. In reality, Air Canada's policy explicitly stated that the ...

Air Canada also contended that Moffatt could have found the airline’s bereavement policy by further scanning its website, the decision said. Advertisement But Rivers ruled that those claims were ...

Air Canada must pay a Vancouver man a partial refund for his flight ticket that was promised by the site’s chatbot, a Canadian tribunal ruled Wednesday, in what could be a landmark case for the ...