For more than a century, the telephone has been a staple for businesses both large and small. Yet remarkably, it seems many businessmen and women have overlooked the fundamentals of good telephone ...

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Polite behavior goes a long way in influencing what people think of us. Certainly, there are businesspeople who are rude and obnoxious and yet are still successful. However, the vast majority of ...

The word “etiquette” gets a bad rap. For one thing, it sounds stodgy and pretentious. And rules that are socially or morally prescribed seem intrusive to our sense of individuality and freedom. But ...