Agent Assist, developed with Google Cloud, summarizes conversations between workers and beneficiaries while highlighting ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

SYSTEM WORKS TO GET PEOPLE THE HELP THEY NEED. REPORTER: A CALL FOR HELP. BUT INSTEAD OF HEARING, WHAT’S YOUR EMERGENCY? YOU HEAR A CALMER VOICE. SOMEONE ASKING HOW THEY CAN HELP. >> HOW CAN I HELP ...