Less than a quarter of council tenants in Guildford are happy with the way complaints are dealt with, a survey has said. The ...

There are ways to minimize the confrontation and friction of a complaint, and turn it into a positive result for both the ...

The Charity Commission failed to properly respond to “serious allegations regarding the possible concealment of child sexual ...

The authority said that they have been improving the complaint handling system since last July, and now they have created a robust and responsive backend ...