Olive Garden’s Response to a Customer Complaint Is the 1 Thing No Company Should Ever Do. The “Tattoo’d Breadstick” serves as an important lesson about trust and taking care of your ...

New Yorkers can now file online complaints about New York State Department of Motor Vehicles-regulated businesses, such as ...

Customer complaint data is a critical asset for every organization. Full of valuable information, it is far more than just a record of grievances. Customer narrative data offers actionable analytics — ...

But there’s one piece of data companies already possess, but which they’re not making much use of, according to data scientist Marcia Tal: customer complaint data. Tal, who spent 25 years at Citigroup ...