Customer Service Rep Is Fired For Email Response A customer of Avenge Controller wrote the company wanting to know when the game controller he had ordered would arrive. A representative answering ...

Here are 10 examples of over-the-top customer service. Glossier Employee Helps Fire Evacuee While the Thomas Fire burned through California, a Glossier employee spent days conversing with a ...

Customer service is evolving quickly thanks to the power of artificial intelligence. ... For example, a report by IBM found ... generative AI can craft email responses and generate product ...

On Boxing Day, Flybe issued a £130 voucher, valid until August 12, a year after the initial booking had been made. Flybe also waived the £45-per-person fee for changing the flights.

KANA Software, Inc., a global leader in customer service solutions used by more than 900 organizations worldwide, today introduced KANA Response 13R1, the latest version of its award-winning high ...

Botshit is one example of how the use of AI might worsen companies' customer service. As businesses employ generative AI , the researchers said employees must be more critical in managing chatbot ...