Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...
Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...
Steve Coscia, noted customer service expert and author of the HVAC Customer Service Handbook, has created a DVD set designed to help truck fleet dispatchers deliver Steve Coscia, noted customer ...
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