Survey response rates are dropping because ... Reichheld also agreed that many customer service managers find contact center agents gaming the system; with their pay tied to NPS, it’s not ...

A survey, or monitoring calls to customer service, could reveal loyalty, intent to buy again, the specific parts of the "customer journey" that were most pleasant. "People don't choose based on ...

Plc, has emerged among the top five banks, in various survey segmentations, in the KPMG 2024 West Africa Banking Industry ...

The national survey, conducted by OnePoll and commissioned by TCN, reveals that the UK customer service landscape continues ...

A recent survey shows improved customer service in SME banking as financial institutions in Ghana and Nigeria seek long-term ...

As a result, maintaining service customer share and loyalty will be vital to dealers in the coming years." The 2011 U.S. CSI Study is based on responses from more than 97,300 owners and lessees of ...

Allianz Travel offered great service to its policyholders, according to a recent survey. Allianz has led in this category for years, and with good reason: It offers some of the best customer ...

The survey also found that the banking industry ... difficulties with transactions, unresponsive customer service, and challenges in replacing lost or stolen cards. Customers often expressed ...

Honored for outstanding service, NorthStar Moving earns top spot for the second yearLos Angeles, CA, Jan. 08, 2025 (GLOBE ...

United Bank for Africa (UBA) jumped from 14th to third place in retail banking and from sixth to second place in SME banking.