Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost-cutting shortcuts.

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

Zoom CX solutions deliver smarter self-service and AI-first tools for customers and contact center supervisors. June 10, 2025 --  Today, Zoom announced a major advancement for its customer experience ...

Scheduled for Tuesday, October 22 at 1:45 p.m. ET, this interactive session features peer leaders in Customer Service and CX exploring the intersection of AI and real-world business challenges.

These AI-driven solutions enable customer support teams to deliver high-quality service. Sivapalasundaram’s path to becoming a leader in the AI technology space was anything but straightforward.

Top financial services brands turned to Liveops’ agile customer service solutions to manage tax season volume, extended hours, and evolving customer needs This year’s performance reflected ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered voice-of-customer intelligence platform startup Idiomatic Inc. for an ...

CoSupport AI, a leader in AI for customer support, achieved recognition as the AI World Series Champion, highlighting their patented technology and groundbreaking advancements in Generative AI ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching opportunities – amplifying human decision-making without replacing it. GAINESVILLE, FL ...

iMobility, which positions itself as a leader in innovative customer support solutions, is revolutionising customer experience with seamless integration across multiple communication channels ...