In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...

The Register reports that HP intentionally forced customers to wait 15 minutes when trying to reach tech support. The "minimum" wait time idea mentioned in an internal memo that The Register ...

Ever feel like tech support systems are designed to frustrate you, perhaps in the hope that you’ll just give up and stop trying? For HP, that was literally the case. It’s been confirmed that ...

Reminders at the fifth, tenth and thirteenth minutes repeat the ‘high volume’ notice, reminding customers of online support alternatives. HP reportedly said in an internal memo it is ...

HPE introduced at Nvidia GTC a slew of new offerings including Alletra Storage MP support for Nvidia networking, Private ...