With the proper implementation and time taken with a fishbone diagram, you can readily solve problems. However, as you’ll discover with any of the QC tools used in LSS, these aren’t cure-alls.

I mapped my first business process diagram over 35 years ago when I joined Accenture. I used a hierarchical diagram format called IDEF0 to describe an ERP system we were implementing at a U.K ...

Because the implementation process has the potential to impact a wide range of duties and responsibilities, employees need to have a thorough understanding of their responsibilities during the ...