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Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...
Amazon CEO Andy Jassy acknowledged in a Tuesday statement what many workers have been scared of: Artificial intelligence will ...
Artificial intelligence is also playing a growing role in these layoffs. Klarna's CEO revealed that the company has cut 40% ...
BT CEO Allison Kirkby warned that AI advancements could lead to further job cuts beyond the 55,000 already planned by 2030.
After using AI to replace the work of 700 employees, Klarna CEO Sebastian Siemiatkowski says offering human customer service ...