Acknowledging issues with Klarna's previous attempt to become a super app, Siemiatkowski says the technology just wasn't "mature" enough at the time.

Klarna launched an AI-powered CEO hotline, enabling 100 million global consumers to provide direct product feedback in a one-to-one conversation.

Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer service agents.

The thousands of recently terminated Microsoft employees, navigating one of the company's largest layoffs in years amid a ...

Sebastian Siemiatkowski is leaning all the way into the idea that his buy-now-pay-later, IPO-bound startup Klarna is an AI company. When Klarna delivered updated quarterly earnings on Monday, it ...

Klarna uses an AI doppelganger of CEO Sebastian Siemiatkowski to deliver quarterly earnings, and says it "streamlined" workforce by 40% since 2022.

Klarna CEO Sebastian Siemiatkowski said the company has managed to shrink its headcount by about 40%, in part due to investments in artificial intelligence and natural attrition in its workforce.

Klarna has launched a hotline to an AI avatar of CEO Sebastian Siemiatkowski where consumers can provide conversational feedback on product features, issues and suggestions for improvements.

Klarna CEO Sebastian Siemiatkowski wants to make the platform more of an all-encompassing financial "super app" that's personalized and can offer non-financial services. "With AI, you can abstract ...

What just happened? Another CEO has warned about the impact generative AI will have on white-collar jobs. Sebastian Siemiatkowski, CEO of buy now, pay later giant Klarna, said that the sheer ...