Even though email and other computer-based communications have taken precedence in business, telephone communications continue to be a primary means. Many customers, contractors and institutions ...

Email may have replaced quite a few phone calls, but talking over the phone is still integral to businesses. It makes for a more personal connection between customers, employees, partners and ...

Today, we can use our cellphones to communicate with just about anyone, anytime, anywhere. But that doesn’t mean we should use our phones wherever, whenever, and however. There is still a time and ...

Cellphones have become ubiquitous and, with them, so have text messages. Smartphones have made emails more pervasive, too, but there's still a time and a place for a good old-fashioned phone call. And ...

According to the Jumia mobile report 2019, Kenyan mobile operators cover up to 90 percent of the population. This means that telephone etiquette needs to be continuously addressed because it is an ...

There is an old expression that says, “You never get a second chance to make a first impression.” This is especially true when trying to develop new customer growth. Consider the following questions: ...

The word “etiquette” gets a bad rap. For one thing, it sounds stodgy and pretentious. And rules that are socially or morally prescribed seem intrusive to our sense of individuality and freedom. But ...