We want to ensure our spaces are prioritized for use by our customers,” a statement issued by Starbucks read. “Our Coffeehouse Code of Conduct is something most retailers have and is designed to provide clarity that our spaces — including our cafes,

Starbucks has introduced a new policy requiring customers to make a purchase to remain in stores, reversing its 2018 open-door policy.

Key Takeaways Starbucks said later this month it will begin requiring purchases in order to hang out in the company's cafes or use its bathrooms.The company said it has heard from employees that “there is a need to reset expectations for how our spaces should be used.