Frank Mischler of Mischler's Florist has written an estimated 15,000-20,000 thank you notes to customers over the past decade, earning their loyalty in an age of declining customer service.

For me, the daughter of small business owners, winter and the holidays meant more family time at the dining table, not just to eat but to handwrite thank you notes to our customers. My brother would ...

Opinions expressed by Entrepreneur contributors are their own. If there is one perennially-true statement about the business world, it’s this: Successful companies are built on solid relationships, ...