A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Also in this week's blotter, University Heights police are investigating a man's claim that another motorist pointed a gun at ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

The Virginia Employment Commission (VEC) has announced that it recently launched a newly revamped website, aimed to improve ...