Oregon’s Employment Department released a sweeping 108-page action plan March 5 aimed at overhauling its customer service, modernizing its technology, and strengthening its workforce system to better ...
In a 106-page action plan ordered by Gov. Tina Kotek, agency leaders identify bringing in AI technology as one of the key action items to help improve the department’s customer service. The Oregon ...
The Oregon Employment Department (OED) has begun a yearslong process to improve customer service for the thousands of workers and employers it serves, turning to AI tools to reduce staff workload, ...
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