Microsoft exposed approximately 250 million customer service records due to what the company called a “misconfiguration of an internal customer support database” used for tracking support cases.

The “Minimum Requirements” section described the functionality the agency expected to be part of the “customer service database call tracking system.” Here are some of the items from the ...

A Buzzfeed investigation is questioning the number of sexual assault complaints in the Uber customer service database.

Excellence in client experience isn’t just a strategy; it’s a culture that should permeate every level of your organization.

In a letter to clients, Chanel said that on July 25, Chanel became aware of a security incident involving a Chanel Inc. database in the U.S. hosted by a third-party service provider, “where an ...

The seller of the Verizon Enterprise data offers the database in multiple formats, including the database platform MongoDB, so it seems likely that the attackers somehow forced the MongoDB system ...

Yet the customer support scam targets customers at a point when they may be more willing to hand over sensitive data, in the hope they'll receive a refund for their Amazon Prime service or ...

Uber has had five claims of rape and "less than 170" cases of sexual assault reported to its customer-service database between December 2012 and August 2015.

There is no doubt that content marketing as a practice is beginning to be widely adopted by organizations. That said, whilst content seems to be infiltrating every aspect of the customer-centric ...

Using ratios of client fees and of nonaudit fees divided by the audit firm's U.S. revenues or a surrogate for the audit-practice-office revenues as measures of client importance, we investigate their ...