Even though email and other computer-based communications have taken precedence in business, telephone communications continue to be a primary means. Many customers, contractors and institutions ...

Email may have replaced quite a few phone calls, but talking over the phone is still integral to businesses. It makes for a more personal connection between customers, employees, partners and ...

Today, we can use our cellphones to communicate with just about anyone, anytime, anywhere. But that doesn’t mean we should use our phones wherever, whenever, and however. There is still a time and ...

Add Yahoo as a preferred source to see more of our stories on Google. While text messages, e-mail, and social media platforms are popular means of communication, there's no avoiding the ...

A baby boomer executive from a Fortune 500 company recently shared she doesn’t go anywhere without her iPhone. If we left it to millennials or their younger counterparts you might think phone calls ...

Cellphones have become ubiquitous and, with them, so have text messages. Smartphones have made emails more pervasive, too, but there's still a time and a place for a good old-fashioned phone call. And ...

There is an old expression that says, “You never get a second chance to make a first impression.” This is especially true when trying to develop new customer growth. Consider the following questions: ...

We’ve all had that moment – you know, you’re attempting to have a conversation but that person next to you has their nose buried into their phone. Rude! Or is it? What is rude? What isn’t? These are ...

When it comes to considering useful business technology, while artificial intelligence and predictive analytics no doubt have a very important tole, the basic smartphone remains the one tool that ...