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Clio CMO Reagan Attle reveals how narrative-market fit and customer obsession position the legal SaaS for a 100-year industry ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

Fast, personal digital experiences don’t happen by accident, they take clean data, cross-team trust, and a shared plan for ...

Austin-based Cyara releases next-generation platform to help enterprises validate and monitor AI-driven customer experiences.

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

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Figma has announced custom domain support for its Figma Sites feature. According to company officials, the new capability ...

The CDP market is expanding again in 2025 — but the action is with embedded tools and acquisitions, not fresh startups.

Customer service platform Zendesk completed acquisition of AI-native analytics company HyperArc to enhance its data insights offerings.

Pipeline Therapies, Drugs Sales, and Regional Outlook The report provides a detailed analysis of the current apraxia marketed ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage.