When companies are forced to shoehorn their intricate operations into a rigid, off-the-shelf framework, it creates a usability gap.

Teneo.ai, a customer service automation provider, today expanded its Teneo 8 platform with AI Agents for the Utility Industry.

Omilia's Self-Learning Agentic CX Platform offers continuous self-learning and autonomous CX agents built for mission-critical customer service operations.

Conga, a provider of configure, price, quote (CPQ), contract lifecycle management, and document automation, has acquired the B2B business of PROS Holdings, from certain investment funds affiliated ...

PubMatic, an ad tech company delivering digital advertising performance, has launched AI Insights to help publishers understand demand dynamics and optimize their revenue.

As shoppers engage, SmartCircular captures interaction signals that help retailers understand which promotions are resonating and influencing trip planning. With SmartCircular, retailers can do the ...

C ustomer anger and the number of online customer confrontations with businesses are on the rise, and as a result of poor complaint handling, businesses are putting billion in rev ...

Acquisition strengthens TransUnion's communications solutions portfolio and expands fraud prevention capabilities.

Collaboration links Venmo's and PayPal's global wallet networks with Authvia's conversational commerce platform.

Branded calling “works most effectively as part of a comprehensive approach to fighting scam and spoof threats to the voice channel,” warns Mike Schinnerer, vice president of enterprise product ...

And it shows up on the bottom line. Organizations that invest in employee experience see lower attrition, reduced hiring costs, and stronger customer loyalty. The connection between EX and CX isn’t ...

Lorikeet, the company that helps businesses create artificial intelligence concierges for their customers, today launched Coach, an AI co-worker that partners with customer experience teams to help ...