Chief minister Rekha Gupta on Wednesday opened the complaint and suggestion boxes installed at the offices of the district ...

A new survey shows employee complaints are at record levels, and urges human resources chiefs to firm up policies for ...

It often begins with a frustrated customer call. Something was late. Something went missing. Someone was rude. The complaint reaches a local business owner already managing a hectic day. Now ...

The New York State Department of Motor Vehicles is rolling out a new online consumer complaint form for issues with repair shops, auto dealers, and inspection stations. The goal of the new process … ...

Next time you’re confronted by an angry customer, be prepared to LEAP into action. If you have any customer service staff, make sure you train them to do the same. Get it done – today!

The customer complaint ecosystem comprises distinct complainer personas. According to a recent article by the University of Florida, brands confront five types of complainers. To understand how social ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Drinks Poppi Changed This 1 Flavor’s Recipe Following Customer Complaints The old formula’s taste was described as “rancid” by some customers. 0 seconds of 25 secondsVolume 0% 00:00 ...