Alex MacPherson, senior director, sales, solutions and account management at Manhattan Associates, discusses how AI will ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Chatbots make your business appear to be just one of many. They can never really be a replacement for truly great customer ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

Why retention, not acquisition, builds real profit. By Samuele Barrili If you are the owner of a waste management company, ...

In today's digital landscape, email scams continue to evolve with alarming sophistication. According to recent studies, over ...

In one of Astra's AI pentests of a leading fintech platform, researchers found that manipulated prompts led LLMs to reveal transaction histories and respond to "forgotten" authentication steps--posing ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Mixus’s collaborative model changes the economics of scaling AI. Mixus predicts that by 2030, agent deployment may grow 1000x and each human overseer will become 50x more efficient as AI agents become ...

Should you use DreamHost? I tested its tools, server performance and customer service -- and I had mixed feelings about what ...

Experts at the Energy Drones + Robotics Conference highlight how communication and cooperation improve drone disaster ...