AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Hello @LarsGMortensen I tried to reproduce these 2 issues but I can't. If I reply by the link I have the expected behavior : And for the reply by mail, as specified in the email (Please do not respond ...