NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

In today’s hectic business environment, staying connected to customers has become more critical. Automating customer engagement merely allows businesses to build better and stronger relationships ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

North America's prominent 43% share in the Generative AI in Customer Service market, amounting to USD 159.56 million...</p ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Kubota dealerships ranked highest in the 2025 Pied Piper PSI ® Internet Lead Effectiveness ® (ILE ®) Compact Tractor Industry ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

There are good reasons why Yelo has been recognized as Saudi Arabia's best transportation solutions provider. By making every ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...