The Microsoft co-founder’s stint in customer service was a publicity stunt, but also a good reminder to leaders to spend more time in the trenches.

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

Organizations that treat data integration as a strategic business imperative, not just a technical challenge, will be the ...

The latest customer trust statistics reveal the opinions of 363,121 CX leaders in the US. Find out what’s responsible for ...

When customers feel like they belong, relationships deepen, engagement increases and long-term value follows. Engagement is ...

Historically, customer service operated like a hospital emergency room - efficient at treating problems once they arrived but fundamentally reactive in nature. Customers would call in to report issues ...

Miscommunication between the office and the field isn’t just frustrating—it’s expensive, but a few simple alignment strategies can turn chaos into coordination.

Process—not just people or product—is the most underrated driver of profit. Here's how to adopt the right systems to transform sales.

This wide-ranging list of 145 service business ideas is a great resource to get you started on a new, independent way of earning an income.

Conga's CCO Chris Bishop answered a series of questions that included how B2B businesses can optimize revenue operations.