The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

Organizations that treat data integration as a strategic business imperative, not just a technical challenge, will be the ...

The latest customer trust statistics reveal the opinions of 363,121 CX leaders in the US. Find out what’s responsible for ...

For any product inquiries or order issues, contact Amazon's customer service team through the website or by calling 1-888-280-4331.

Service as a software flips the traditional SaaS model. Instead of simply providing tools for people to use, it delivers ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

Alibaba Group Holding Ltd. unveiled a new iteration of its artificial-intelligence technology that will make it easier for users to generate and modify images from texts and visuals, as the ...

This wide-ranging list of 145 service business ideas is a great resource to get you started on a new, independent way of earning an income.