Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...
The widespread adoption of Artificial Intelligence (AI) in business has rapidly transformed it from a niche technology into a ...
Buick achieved fourth place among mass market brands in the J.D. Power 2025 U.S. Customer Service Index (CSI) Study with a ...
Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is ...
It's the kings of the boxer engine, Porsche and Subaru. Maybe there's something about making flat fours and sixes that just inclines you to go above and beyond when it comes to complimentary oil ...
The UK Financial Conduct Authority (FCA) has published the findings of its review of firms' approaches to the consumer support outcome of the ...
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Study Says Porsche Dealers Provide The Best Customer SatisfactionThis prestigious German automaker beat other premium automakers to earn top honors in a recent study from J.D. Power.
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