It’s not entirely perfect, and the price point differences between the monthly and annual subscription tiers lead to mild ...

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through ...

With AI forecast to contribute up to $220-billion/year to Africa’s GDP, businesses that fail to adapt risk falling behind.

Fake or illegitimate reviews plague the internet, and such reviews are particularly problematic within fintechs, where ...

The regulator found many examples of good practice, but also published further guidance and case studies to help firms address areas for improvement.

As business leaders, we typically focus on products (which are important), but we often forget a crucial part: the customer's ...

The Financial Conduct Authority plans to review rules relating to financial advisers’ ongoing services, after its multi-firm ...

A business bank statement tracks transactions, balances, and cash flow. Learn key components and tips for better financial ...

Amica is one of the best car insurance companies, with a variety of coverage options and high claims customer satisfaction.

Geico is one of the country’s leading insurance providers, with consistently affordable rates as its defining feature.