Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

Buick achieved fourth place among mass market brands in the J.D. Power 2025 U.S. Customer Service Index (CSI) Study with a ...

The regulator found many examples of good practice, but also published further guidance and case studies to help firms address areas for improvement.

Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through word-of-mouth, loyalty, and trust.

Customers are vital to any business, and customer relation management (CRM) systems can help you maximize every interaction. We help you choose the best CRM for your business among our top-tested ...

However, a key employee union, advocates and Democratic lawmakers are raising concerns that deep staffing cuts will hurt customer service. What’s more, the reduction will hit at a time when the ...

The Braze Customer Engagement Review survey was conducted by Wakefield Research among 2,300 marketing leaders with a minimum title of VP, working at B2C companies with an annual revenue of $10M ...

Jotform's AI Agents use intelligent task automation and advanced AI techniques to elevate user experience and revolutionise organisational operational efficiency Introducing Jotform’s innovative new ...

HP has ended a policy that made people wait at least 15 minutes for every customer service call in the hopes that they would give up and turn to the company's website or chatbot. As The Register ...

Some existing vacancies would not be filled under the plan to bring the public service back to its pre-pandemic size, proportionate to the population. The review will also focus on shedding jobs ...

Rogers Communications Inc. RCI-B-T has laid off customer-service staff in multiple provinces in its latest staff cut after a reduction in demand for online chat services, and as the telecom faces ...

This can lead customers to provide negative reviews and/or begin shopping ... What Are Some Examples of Good Customer Service? Some of the ways to provide effective customer service include ...