The national survey, conducted by OnePoll and commissioned by TCN, reveals that the UK customer service landscape continues ...

Plc, has emerged among the top five banks, in various survey segmentations, in the KPMG 2024 West Africa Banking Industry ...

NCR Voyix Corporation (NYSE: VYX), a leading global provider of digital commerce solutions for the retail and restaurant ...

Honored for outstanding service, NorthStar Moving earns top spot for the second yearLos Angeles, CA, Jan. 08, 2025 (GLOBE ...

A recent survey shows improved customer service in SME banking as financial institutions in Ghana and Nigeria seek long-term ...

United Bank for Africa (UBA) Plc has cemented its position as a leading customer-centric institution, emerging among the top five banks, in various survey segments, in the recently released KPMG 2024 ...

COMPLAINT resolution remains the weakest pillar of customer experience in Nigeria’s retail banking sector, according to ...

AI holds huge promise, but its impact can be difficult to assess. We asked CIOs how they calculate the technology’s return on ...

Chatmeter, the leader in multi-location customer intelligence, today released its 2025 Gym Reputation Ranking Report, which used AI to analyze the ten largest fitness chains in the US based on ...

White paper serves as a comprehensive guide for business leaders, technologists, and policymakers interested in understanding ...

SAP also debuts solutions to address loyalty gap as new survey results show 80% of U.S. consumers feel undervalued by brands NEW YORK — SAP SE (NYSE: SAP) announced a slate of new solutions and ...