The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

As the base LLMs get better, AI customer service should also get better and solutions like Decagon (alongside human reinforcement learning) should give companies more leverage over time.

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Swiss-based global environmental monitoring solutions manufacturer ELPRO BUCHS-AG has announced the hiring of Marietta ...

The website features a detailed set of capabilities and solutions clients can deploy to enhance their customer engagement. Key capabilities highlighted are: • Customer Support: Inbound call ...

The growing demand for cost-effective, scalable solutions and real-time customer support further boosts the adoption of generative AI in customer service across various sectors, including retail ...