A: While we are invested in fine-tuning our Customer Support systems and processes regularly across multiple criteria, I would like to focus on our AI-powered solutions.

There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a ...

Multi-service company Tele2 has invested approximately 200,000 euros in the creation of a customer center in Daugavpils, ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

Zoom CX solutions deliver smarter self-service and AI-first tools for customers and contact center supervisors. June 10, 2025 --  Today, Zoom announced a major advancement for its customer experience ...

SANTA CLARA, Calif., March 19, 2024--ServiceNow has been named a Leader in the Forrester Wave™: Customer Service Solutions, Q1 2024 for the first time.

These AI-driven solutions enable customer support teams to deliver high-quality service. Sivapalasundaram’s path to becoming a leader in the AI technology space was anything but straightforward.

Scheduled for Tuesday, October 22 at 1:45 p.m. ET, this interactive session features peer leaders in Customer Service and CX exploring the intersection of AI and real-world business challenges.

Top financial services brands turned to Liveops’ agile customer service solutions to manage tax season volume, extended hours, and evolving customer needs This year’s performance reflected ...

CoSupport AI, a leader in AI for customer support, achieved recognition as the AI World Series Champion, highlighting their patented technology and groundbreaking advancements in Generative AI ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered voice-of-customer intelligence platform startup Idiomatic Inc. for an ...