Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost-cutting shortcuts.

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and ...

Careington International Corporation is proud to announce enhanced customer service efficiencies through its collaboration with Cognigy, a global leader in AI-driven customer service solutions. By ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

LAGUNA NIGUEL, CA AND DUBLIN, CA / ACCESS Newswire / June 30, 2025 / Last Mile Solutions (LMS), a high-performance parcel ...

TTEC Holdings Inc. (NASDAQ:TTEC) is a customer experience/CX company that designs, builds, and operates technology-enabled ...

VinFast partners with Global Assure for customer service in India, offering 24/7 support, roadside assistance, and mobile ...

With responsibility for orchestrating a complex data ecosystem spanning multiple platforms and sources, Naveen Bagam ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

WorkWave®, a leading provider of software and solutions that help mobile service companies thrive, has opened registration ...