Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

LiveAgent offers various customer support solutions, including live chat, call center features, and knowledge base management ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

As the base LLMs get better, AI customer service should also get better and solutions like Decagon (alongside human reinforcement learning) should give companies more leverage over time.

The innovative platform, designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing ...