FedEx will end its business arrangement with the Bengaluru-based IT firm by the end of the year after a ten-month transition.

Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

Gannett Co., Inc. (NYSE: GCI) today announced an agreement with XPR Media, a dynamic content and distribution platform for ...

Does each customer interaction live up to the brand experience that the company is trying to create? Are you providing a more consistent and relevant customer experience than your competitors are?

However, I found that 24 hours later FedEx hadn’t been picked up yet. So, I was concerned and I called Chewy’s customer service number and ultimately spoke with a customer supervisor named ...

To gather timely feedback, companies should identify key moments in the customer journey and the channels where interactions occur. Although email surveys remain essential, expanding to other channels ...

Because FedEx is more important than their customers. The worse customer service experience I had. I ask to speak to a manager and get a supervisor who said that the supervisor is the highest ...

The power of social media marketing comes from the unparalleled capacity of social media in three core marketing areas: connection, interaction, and customer data. Social media marketing has ...