The general objective of the research was to propose a business process model with the BPM methodology to improve the results of university management based on the ISO 21000 standard. The focus of the ...

Each time more companies seek to differentiate themselves from their competitors. For this, they resort to company certification through standards such as ISO 9001 or EFQM. The quality norms permit ...

The certification process involved an in-depth independent audit of the Goshen facility’s quality management systems, including its manufacturing processes, documentation practices, and customer ...