Ten years ago, Gladly burst onto the CX scene with a revolutionary idea: to put customers at the center of customer service. As other platforms revolved around tickets and cases, Gladly created a ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

HAYWARD, Calif. -- A Hayward, California man says UPS lost a unique guitar he purchased, then offered up a bunch of different explanations, including that it was destroyed in the Southern ...

This Dime Slime guitar seemed to be stuck in Lathrop, California. Calls to UPS customer service revealed all kinds of reasons it wasn't delivered. "Burned up in a California wildfire, fell off a ...

United Parcel Service on Tuesday revealed plans to slash 20,000 jobs after deciding earlier this year to slash the number of packages it delivers for its top customer, Amazon. Shares in UPS ...

United Parcel Service ... from its largest customer, Amazon, and broader economic uncertainty. The move, which amounts to a cut of about 4% of the company's workforce, makes UPS the first big ...

UPS Ground Saver is designed for non-urgent shipments and offers a lower-cost alternative to standard UPS Ground. The service is aimed ... mission to transform our customer experience by offering ...

PORT ANGELES — UPS is closing its UPS Customer Center at 3216 E ... There also are several full-service UPS locations and Access Points, including The UPS Store, in Sequim.” He suggested customers go ...