A major concern during freezing weather is pipes bursting. If you have a busted pipe, the first thing you need to do is shut off the water to your house and drain the pipes.

With cold days ahead, Halifax Water wants customers to be aware of their internal plumbing as freezing temperatures can cause ...

Many energy meters in Scotland presently rely on this service, with 732 people in the Midlothian area still using it. Upcoming changes, instigated by the UK ... hot water switching on and off ...

Ofgem has issued an urgent warning for those with specific energy meter who must "act now or risk losing heating and hot ...

Engineers have completed repairs to a gas line after hundreds of homes were left without hot water or heating.

UK energy regulator Ofgem has urged more than half a million owners of a type of 1980s electricity meter to upgrade or face being left without heating. It comes as independent regulator Ofgem and ...

RTS meters are older electricity meters that use radio signals to switch between peak and off-peak rates. RTS was introduced ...

Households are being warned they could be left without heating or hot water if they don't make this crucial update.

Utility Week Intelligence’s recent roundtable with our partner EXL explored the impact of AI and data on contact centres and the customer experience. Here’s what we learnt.

According to the Met Office, outbreaks of rain will sweep northeastward on Friday morning, initially falling as snow, ...

A section of a main road in a Welsh town centre will be shut both ways ... will be closed off from February 10. The closure is being caused by the need for Welsh Water to carry out improvements ...

THE full list of shops and banks which have been forced to close today has been revealed as Storm Eowyn batters the UK. A red "danger ... to ensure it not still shut. Sainsbury’s also said ...