IBM's Siddhesh Naik speaks about how enterprises are leveraging agentic AI, what IBM is doing in the space, the security ...

Verint announced that BT Group is leveraging Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot to enhance customer ...

In the search for creative strategies, nursing home leaders can’t look just to their own peers. Inspiration is everywhere.

Discover why leading companies say AI works best when paired with people — featuring insights from FedEx, Marriott and more ...

Anritsu, a global leader in telecom service assurance and customer experience analytics, announced the commercial launch of ...

A breach affecting the distributor that supplies Whole Foods and other grocers left many stores without certain items.

Tesla is reportedly aiming to launch its self-driving Model Y robotaxi service in Austin later this month. Here’s everything ...

Dealership sales and service enablement software platform TradePending announced a strategic partnership with automotive data ...

Tallahassee City Commissioners unanimously approved a 20-25% fire service fee increase. The increase will fund 26 new firefighters, a new fire station, and other operational costs. Ready your ...

Cierra is passionate about social justice issues, fiber-optic internet and sourdough bread. When she's not researching and ...

J.D. Power survey reveals consumers have high trust in direct banks like Charles Schwab and American Express for their ...