A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

Also in this week's blotter, University Heights police are investigating a man's claim that another motorist pointed a gun at ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

"Effective customer service consists of asking, 'What is it our customers want, how well are we providing it, and what must ...

Shopify’s ( NYSE: SHOP) support division has reportedly undergone another round of layoffs as the e-commerce platform is said ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

Truegenics revolutionizes customer service with 'Madison,' its cutting-edge AI assistant, achieving 76% inquiry automation. This ...