With Just 3 Words, Delta Air Lines Taught a Powerful Lesson in Handling a Crisis
The most important part of that statement is the three words right in the middle: “no strings attached.” Delta could have offered customers the money in exchange for giving up the right to sue. That ...
Delta Air Lines crash survivor describes ‘mass chaos’ before plane flipped upside down
John Nelson is one of the 80 people who miraculously survived the disaster aboard Delta Flight 4819 that left 18 people ...
FOX 9 Minneapolis-St. Paul on MSN15h
Delta addresses ‘false and misleading assertions’ of Flight 4819 pilots
Delta Air Lines released some information on the pilots of flight 4819, which crashed in Toronto and left 21 people injured. The company said the purpose was to correct the "false and misleading ...