A Starbucks employee said the chain held training on how to handle customers asking to use the restroom or sit in the store ...

The new code of conduct also bans discrimination or harassment, consumption of alcohol, smoking, drug use, and panhandling in ...

Starbucks is reversing its open-door policy after almost seven years, now requiring that people make a purchase if they want to hang out at its coffee shops or use its restrooms.

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...

A couple of years ago, I found myself unwittingly stepping into one of their “pickup-only” locations — a slightly dystopian ...

Starbucks is about to make visitors buy something to use the bathroom or get free water. Some workers say the plans might not ...

Starbucks spokeswoman Jaci Anderson told The Washington Post in a statement that the policy is designed to prioritize paying customers and staff, and to make everyone “feel welcome and ...

Starbucks spokesperson Jaci Anderson said the new rules are designed to help prioritize paying customers. Anderson said most other retailers already have similar rules. The new rules reverse an ...

“We know there will be times when a customer needs to use the restroom before they’ve made a purchase, or maybe uses the restroom and then decides against making a purchase, and of course that is OK,” ...

Starbucks spokesperson Jaci Anderson told USA TODAY that the policy changes are focused on prioritizing paying customers. "We want everyone to feel welcome and comfortable in our stores," Anderson ...

This week, we got a glimpse into some policy changes — including a new Coffeehouse Code of Conduct — Starbucks hopes will ...

Come late 2025, the coffee conglomerate will have dropped 30 percent of its refreshments and food offerings from its menu in ...