Truly understanding the feelings of our users has always been the dream of user experience researchers. Are they enjoying themselves? Are they frustrated? Are they genuinely interested and engaged?

Curiosity is powerful. Psychologists tell us that curiosity enhances intelligence and increases perseverance. Being curious propels us to deeper engagement, superior performance, and more meaningful ...

Sufficient color contrast is a prerequisite for readable text and accessible websites, and visual contrast has a significant role in the updated Web Content Accessibility Guidelines (WCAG 3.0).

In early 2014, we found ourselves working for an organization with a large product portfolio built up over decades of acquisitions. To create a cohesive branded experience, it became clear that many ...

Figure 1. There’s much more to the user experience of a library than navigating the stacks. (Credit: Mauricio Lazo/UH Libraries) Libraries may not be the first thing that comes to mind when thinking ...

Note: This is a two-part article. Part Two will appear in our next 19.1 issue. Our news feeds today are rife with ethical issues as they relate to the ever-increasing technologies we use. Self-driving ...

Figure 1. So many ways to greet a person—multi-language design. Multilingual design is a complex undertaking, but it is crucial for making websites accessible to international markets. You need to ...

Personas and journey maps are long-established tools in the UX field that are used to describe users, their goals, and key tasks. But they are often impractical, misaligned with larger organizational ...

Architectural initiatives optimize human wellness in the design of buildings. This article explores how these models could translate into an ethical design approach to ...

Artificial Intelligence (AI) tools include many options that can reduce research time through the process of Rapid Research.

Trauma is a global epidemic. Almost everyone has lived experience of trauma, and re-traumatization—reliving the traumatic event—can happen at any moment from related or unrelated stimuli; in the ...

By leveraging behavior and anticipatory frameworks and principles, UX designers can create AI-driven solutions that are empathetic to the complexities of human ...