And use is already on the rise as well. Currently, 42 percent of marketing organizations are using AI to create videos, up from just 18 percent last year, according to CMI.

In Build a World-Class Customer Advisory Board: How to Create Deeper Relationships and Validate Strategies, she illustrates how companies can leapfrog the competition by listening to their customers.

Max Fashion, a flagship brand under the Landmark Group, began its journey in 2004 with a single store in the United Arab Emirates. Today, Max Fashion has expanded its presence to nearly 650 stores ...

Credit union's AI assistant 'Ruth' independently handles 46 percent of member conversations while cutting wait times to 34 seconds.

Drive results with strategic AI process managementDespite the immense promise of digital transformation, many organizations struggle to realize the productivity gains expected from AI and advanced ...

Report] Discover how leaders are maximizing their CX using 3 top AI trendsAI continues to rewrite customer service rules and the smartest companies aren't waiting to catch up. They want to get ahead ...

AI brings the 'Wow' In today's world, bold strides are taking place in the customer service industry, and artificial intelligence is fundamentally transforming customer experiences. Yet, many ...